National Student Survey 2020

The 2020 National Student Survey is underway. It lets eligible students share honest feedback about their experience of studying with the OU.


The 2020 National Student Survey (NSS) is underway. It provides eligible students with an opportunity to share honest feedback about their experience of studying with The Open University (OU).

The UK-wide annual survey gets sent to a random selection of undergraduate students. They are usually in their final year, although at the OU, this may vary slightly – for example, recipients might be studying a level 3 module but not yet be in their final year of study.

If you are in the OU’s survey sample, you will have been emailed a unique survey link in early January and you may receive further reminders. You can complete the survey until 30 April 2020 using your survey link or by visiting www.thestudentsurvey.com.

If you have been invited to respond to the NSS, go for it and get your voice heard.

Your feedback provides the OU with important insights that they actively use to improve the student experience. Find out what changes have been made based on student feedback.

Within the OU Students Association, one of our key roles is academic representation, looking out for the academic interest of the students within the University. So looking at the feedback from the NSS to see what is working or not for students in terms of teaching, materials and so on, is very helpful for our reps.

There is also a question in the survey about how effective we are within the Association, so we use this to reflect on the work we do, for instance, are we reaching out to students across the faculties, to students with disabilities, to students across different regions?

The survey is administered by the independent market research agency Ipsos MORI on behalf of the UK Higher Education Funding Bodies and Regulator. Responses remain anonymous at all times.

Why should I take part?

  • The NSS provides you with the opportunity to provide honest feedback on your student experience.
  • Your feedback will be used to improve the overall student experience at the OU.
  • The results are taken very seriously and used to enhance the quality of the OU's course materials and delivery.
  • Results are used by prospective students, their families and advisors to make decisions on what and where to study.

What happens with the results?

  • The NSS results are made publicly available to help prospective students, their families and advisors make informed decisions about where and what to study.
  • Both The Open University and The Open University Students Association actively use the results to reflect on improvements for students.
  • Data from previous surveys are available via Unistats.
  • If you are not approached to respond to the NSS but would still like to feed back to the OU on your experience of study, find out how to have your say.

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The Editorial team.

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