<p>Did you know that the Open University Students Association is launching a new <a href="https://www.oustudents.com/individual-representation-service">Individual Representation Service</a> (as part of the new <a href="https://www.oustudents.com/student-advice">Student Advice and Representation Hub</a>)?</p>
<p>I know, right – how great will that be? Finally getting Students Association support throughout one of the hardest spots to navigate in your student journey – when you are subject to a complaint. We have all heard about the problems with plagiarism, academic misconduct, and the rise in the use of Essay Mills. But what happens when it is you that stands accused?</p>
<p>For many of the representatives at the Students Association, we have sometimes felt like we have had our hands tied with regards to how much we can do to support students during the complaints process. We are hoping that will now change with the launch of this pilot service, where we can help support our students who are currently navigating the complaints system alone.</p>
<p>The service aims to provide students with independent, free and confidential advice. It is completely independent from the University and can provide individual representation to students who have a current, open and existing complaint. There will also be a resource hub to provide students with advice and guidance in relation to the complaints and appeals process in general.</p>
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An introduction to the new Individual Representation Service

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