The Individual Representation Service is delivered by Open SU for students who are experiencing some challenges with The Open University during their studies. The service supports students with raising a complaint or appealing a decision, and is available to current students, recent graduates, and those who have withdrawn from their studies.
Our service is confidential and independent from the University, ensuring impartial advice that is in the best interest of the student. Many SiSE students may struggle to determine if their issues warrant a complaint or appeal. To assist with this, here are some common issues we support students with:
- Complaints relating to the quality of module course content.
- Delay in receiving relevant module materials.
- Appealing the marking of your assignment, and challenging module results.
- Support with responding to accusations of academic misconduct.
- Complaints relating to the quality of service received from support services, such as the SiSE team at the OU.
So how can the Individual Representation Service help you? Well, our support and advice includes (but is not limited to):
- Providing guidance and advice to you about your complaint or appeal.
- Supporting you to navigate and understand relevant University policies and procedures that apply to your case.
- Assisting you with the preparation of the complaint or appeal and the collation of evidence.
- Representing you at any relevant meetings and hearings, such as central disciplinary hearings.
If you are unsure whether the service can help you, please get in touch. If we are unable to help, we will happily direct you to relevant resources or refer you to someone who can help.
Student feedback
“You really supported me in my time of need. They made me feel heard and thoroughly explained everything to me in a way that wasn’t confusing. Without them my anxiety levels would have been sky high.”
“Would highly recommend this service. The staff are lovely and supportive every step of the way. I wouldn’t have been able to manage without their support.”
How do I access support?
SiSE students can access our service by asking their Educational Officer to email us at oustudents-studentadvice@open.ac.uk. Alternatively, you can write to us at Open SU, PO Box 397, Walton Hall, Milton Keynes, MK7 6BE.
We ask students to provide as much information as possible on their issue. Once student details are received, an advisor will be in touch within three to five working days.
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